Frequently Asked Questions
Everything you need to know about shopping with Ploise.
What are your standard shipping times?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by destination, usually ranging from 10-15 business days.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund or exchange.
Which payment methods do you accept?
Ploise accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.
How do I make changes to an existing order?
To ensure fast delivery, we process orders quickly. Please contact our customer support team within 1 hour of placement if you need to modify or cancel your order.